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  • Communicating @ work 3/e
  • Grant T, Borcherds R
  • ISBN: 9780627031786
  • eISBN: 9780627033605
  • ePub ISBN: N/A
  • 336 Pages | Published: 2015

Communicating @ work deals with the complexity of communication in today's multicultural and technological environment where job-seekers need to be communicatively competent, mobile, entrepreneurial, innovative and well connected.

Communicating @ work has a conversational, accessible style, not only covering an array of communication situations and formats but also using a holistic, practice-based approach to illustrate the application of effective principles in the workplace.

Examples, margin comments and provocative chatroom questions elaborate on concepts and offer down-to-earth guidance on everyday business communication transactions and conduct. Every chapter of the third edition has been updated with the latest findings and debates. Given the proliferation of multimodal digital devices and networking opportunities and challenges, the authors have also increased their focus on new media.

Topics include the following:

  • Presentations: individual, group and impromptu
  • Interviewing: active listening, perception and questioning strategies
  • Teamwork: conflict handling, decision making and leadership styles
  • Reporting: investigation, feasibility, audit and project documents
  • Persuading: proposals, business plans and corporate CVs
  • Non-verbal modes and body language
  • Graphics: visual and graphic communication
  • Media: the internet and new media

Communicating @ work's comprehensive coverage of spoken, written and visual communication for business and industry makes it an ideal textbook as well as a valuable reference in the workplace for professionals.

Professor Terri Grant heads up the Professional Communication Unit (PCU) in the School of Management Studies at the University of Cape Town (UCT) where she teaches students in the Commerce, Science and Humanities faculties. She also consults privately in business and industry, combining academic research findings with hands-on commercial experience.

Rea Borcherds is an ex-director of the PCU and is currently a trainer and executive coach, equipping individuals and teams with essential communication practices in today's workplace. 

PART 1 Spoken messages

CHAPTER 1 Speaking out: individual, group and impromptu presentations

CHAPTER 2 Interviewing: the role of listening and perception

CHAPTER 3 Working in teams: informal and formal group interaction

PART 2 Written messages

CHAPTER 4 Gathering data and composing your message

CHAPTER 5 Corresponding in traditional and electronic media

CHAPTER 6 Reporting on the job: evaluating your findings for clear decision making

CHAPTER 7 Selling your ideas: proposals and business plans

CHAPTER 8 Meeting matters: agendas and minutes

PART 3 Visual messages

CHAPTER 9 Visually speaking: visual modes and media in oral presentations

CHAPTER 10 Graphically speaking: visual modes and media in written documentation

CHAPTER 11 Bodily speaking: non-verbal cues and body language

CHAPTER 12 Digital media: immediacy, mobility, versatility

Accolades for 1st and 2nd editions:

"The book ... achieves a balance between the demands and effects on communication of the enormous recent advances in technology and tried and tested communication principles"

Melissa Steyn, Director of the Institute of Intercultural and Diversity Studies, University of the Witwatersrand.


"This textbook aims to prepare and equip students with the communicative skills and competence for the 21st-century world of work, trade and industry. With the proliferation of new media technologies, the text stresses the need for students' acquisition of communicative skills to become more interactive, versatile, and participative in global business environments and networks."

Ephraim Okoro, Howard University, US (book review extract from the Business & Professional Communication Quarterly).

Supplementary material available for this title includes:

PowerPoint slides on selected topics

PowerPoint outlines

JPEGs of all figures and tables



All source material (excluding figures and tables) has been supplied in an editable format (Microsoft Office) and you can fully customise it to your needs.

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