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  • Advanced communication skills - for organisational success 2/e
  • Swart M, Hairbottle M, Scheün R, Erasmus-Kritzinger L, Mona V
  • ISBN: 9780627034671
  • eISBN: N/A
  • ePub ISBN: 9780627034688
  • 480 Pages | Published: 2019

The ability to communicate effectively is one of the most important life skills a person can possess. It can pave the way to success, not only in terms of career but also in every other aspect of life where communication plays a role. Advanced communication skills focuses on essential communication skills and competencies for all aspects of the world of work.

Advanced communication skills takes an integrated theory and practical approach to learning. It is designed to foster workplace communication in order to benefit interpersonal relationships, which in turn leads to personal enrichment, greater job satisfaction and increased productivity. The final chapter contains a selection of case studies with questions to assist in the evaluation of communication skills.

Contents include the following:

· Media communication and advertising

· Presentations

· Multicultural communication

· Language usage in the workplace

· Meeting correspondence

· Letters and reports

· Critical proofreading and editing of auditory, visual and written materials

· Events

· Conflict and stress

Advanced communication skills is aimed at managers, personal assistants, professional secretaries and all those studying towards certificates, diplomas or degrees in colleges and universities. It fully covers the syllabus for Communication N5/N6 at technical and vocational education and training colleges, and will prepare students for the national examinations in these subjects.



Chapter 1 Organisational communication

Chapter 2 The formulation of aims and objectives

Chapter 3 Media communication and advertising

Chapter 4 Presentation communication

Chapter 5 Multicultural communication in the world of work

Chapter 6 Language usage in the workplace

Chapter 7 Critical proofreading and editing of auditory, visual and written materials

Chapter 8 Concise communication

Chapter 9 Letters for the workplace

Chapter 10 Meeting correspondence

Chapter 11 Reports

Chapter 12 Event communication and correspondence

Chapter 13 Motivation

Chapter 14 Problem-solving and decision-making

Chapter 15 Conflict and stress

Chapter 16 Interviews

Chapter 17 Oral communication and listening skills 


Chapter 18 Evaluation of your communication skills through case studies



Supplementary material available for this title includes:

• PowerPoint presentations for all chapters (the slides provided have been developed to assist you with lectures)

• Jpegs of all figures and tables

All source material (excluding figures and tables) has been supplied in an editable format (Microsoft Office) and you can fully customise it to your needs.

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LSM Manual

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