Project management competencies are
emerging as a key requirement in organisations. Yet, despite the fact that the
service sector constitutes over 63 per cent of the global economy, there are
few books to guide the delivery of service sector projects. Project management for the service sector is therefore designed to fulfil the needs of students and
operators in the service sector, who often have had to resort to texts dealing
with engineering and construction.
Project management for the service sector explains project management concepts and paradigms in language that is clear and easy to understand. With emphasis on the African context, it provides in-depth coverage of every aspect of the subject through practical examples, illustrations and case studies.
Contents include the following:
·
Planning for service sector projects
·
Project management paradigms and
methodologies
·
Managing project parameters
·
Implementing service sector projects
·
Project cost management
·
Project procurement management
·
Governance and leadership in projects
·
Financing projects
·
Disaster risk management in projects
·
Project closure
·
The future of service sector projects
in Africa
Project management for the
service sector is aimed at students as well as those
already employed in the service sector.
Part 1: Building the foundation
Chapter 1: The project management imperative
in service provision
Chapter 2: Project management paradigms
and methodologies
Chapter 3: Managing the project definition
phase
Chapter 4: Planning for service sector
projects
Part 2: Tourism project rollout (getting
engaged)
Chapter 5: Managing project parameters
Chapter 6: Implementing service sector
projects
Chapter 7: Project cost management
Chapter 8: Project procurement management
Chapter 9: Governance and leadership
of projects
Chapter 10: Stakeholders in project management
Chapter 11: Project management and
disaster risk reduction in development planning
Chapter 12: Financing projects in the
service sector
Chapter 13: Project management in intercultural
contexts
Chapter 14: Monitoring and evaluation
in service sector projects
Part 3: From projects to livelihoods
(impact management)
Chapter 15: Risk management in service
provision projects
Chapter 16: Project closure
Chapter 17: Customer relationship management
(CMR) in projects
Chapter 18: Service marketing in project
management
Chapter 19: Ethics and corporate social
responsibility (CSR) in project management
Chapter 20: The future of project management
(in Africa)
Supplementary material available for this title includes:
All source material (excluding figures and tables) has been supplied in an editable format (Microsoft Office) and you can fully customise it to your needs.
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LSM Manual
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