Retailers
Orders
Our distribution centre is based in Denver, Johannesburg. Account applications, account enquiries, returns and other queries are all handled by Customer Services.
Orders
- Tel: +27(0)11 601 8118
- Fax: +27(0)11 622 8183
- Email: orders@vanschaiknet.com
Queries
- Tel: +27(0)11 601 8118
- Fax: +27(0)11 622 8183
- Email: services@vanschaiknet.com
Returns
- Tel: +27(0)11 601 8118
- Fax: +27(0)11 622 8183
- Email: returns@vanschaiknet.com
Credit Control
- Contact: Brenda Khan
- Tel: +27(0)11 601 8015
- Fax: +27(0)11 616 8504
- Email: brenda.khan@jonathanball.co.za
Main Switchboard
- Tel: +27(0)11 601 8000
RETURNS
As is the norm in the publishing industry, Van Schaik Publishers has a formal returns policy in place for bookstores wishing to return excess stock. Please click here to download a copy of the returns policy.
All requests for returns authorisations should be addressed to:
All returns should be sent to the Denver Distribution Centre as On the Dot is no longer responsible for the handling of any Van Schaik Publishers stock. The address for returns is:
- Tel: +27(0)11 601 8000
- Fax: +27(0)11 622 3553
- Email: returns@vanschaiknet.com
- Address
- Returns Department
- 66 Mimetes Road
- Denver
- 2094