A systematic and integrated approach to the theory and practice of facilitation. Includes problem-solving exercises, team-building sessions, brainstorming and training presentations. Aimed at managers, team leaders, facilitators and trainers who are required to perform some aspect of facilitation as part of their job.

Contents include the following:

• Facilitation framework
• Facilitation knowledge, skills and values
• Human performance technology
• Facilitation tools and techniques
• Guidelines for change management
• Guidelines for effective diversity facilitation