Tourism is considered the largest industry in the world, showing continuous growth in South Africa and elsewhere. In order to develop and manage the industry sustainably, there is a need for ongoing skills improvement and capacity building, but much of the existing material is generic and product based. Introduction to tourism and hospitality management provides essential insight into planning, organising, leading and control as it would be applied specifically in the service industry.
Introduction to tourism and hospitality management offers a practical industry and service perspective by applying theory to contemporary industry case studies and examples. It includes revision questions, further reading resources, tasks and lecturer support material.
1 Introduction to the tourism and hospitality industry
Uwe P. Hermann
2 The history of management
Uwe P. Hermann
3 Introduction to planning in tourism and hospitality
Liezel du Plessis
4 Decision making
Uwe P. Hermann
5 Organising and delegating
Deseré Kokt
6 Managing change in tourism and hospitality organisations
Deseré Kokt
7 Managing diversity
Liezel du Plessis
8 Leading and leadership
Leonie de Witt
9 Managing individuals in the tourism and hospitality industry
Leonie de Witt
10 Managing groups in the tourism and hospitality organisation
Uwe P. Hermann
11 Motivation
Deseré Kokt
12 Fundamentals of control in tourism and hospitality organisations
Uwe P. Hermann
13 Operations management in a tourism and hospitality organisation
Francisca du Plessis
14 Managing guest services
Liezel du Plessis & Uwe P. Hermann
15 Contemporary developments in tourism and hospitality management
Isa Van Aardt & Liezel du Plessis
16 Business ethics and responsible tourism management outcomes
Isa Van Aardt & Uwe P. Hermann
17 E-commerce and information technology in tourism and hospitality
Isa Van Aardt & Liezel du Plessis
