Project management competencies are emerging as a key requirement in organisations. Yet, despite the fact that the service sector constitutes over 63 per cent of the global economy, there are few books to guide the delivery of service sector projects. Project management for the service sector is therefore designed to fulfil the needs of students and operators in the service sector, who often have had to resort to texts dealing with engineering and construction.
Project management for the service sector explains project management concepts and paradigms in language that is clear and easy to understand. With emphasis on the African context, it provides in-depth coverage of every aspect of the subject through practical examples, illustrations and case studies.
Contents include the following:
Project management for the service sector is aimed at students as well as those already employed in the service sector.
Part 1: Building the foundation
Chapter 1: The project management imperative in service provision
Chapter 2: Project management paradigms and methodologies
Chapter 3: Managing the project definition phase
Chapter 4: Planning for service sector projects
Part 2: Tourism project rollout (getting engaged)
Chapter 5: Managing project parameters
Chapter 6: Implementing service sector projects
Chapter 7: Project cost management
Chapter 8: Project procurement management
Chapter 9: Governance and leadership of projects
Chapter 10: Stakeholders in project management
Chapter 11: Project management and disaster risk reduction in development planning
Chapter 12: Financing projects in the service sector
Chapter 13: Project management in intercultural contexts
Chapter 14: Monitoring and evaluation in service sector projects
Part 3: From projects to livelihoods (impact management)
Chapter 15: Risk management in service provision projects
Chapter 16: Project closure
Chapter 17: Customer relationship management (CMR) in projects
Chapter 18: Service marketing in project management
Chapter 19: Ethics and corporate social responsibility (CSR) in project management
Chapter 20: The future of project management (in Africa)
