The credit management function of an organisation involves the control of the largest liquid asset of a business - if not the largest overall asset. The supervisor of the credit department is therefore required to have the ability to apply quantitative and qualitative norms and standards.

Supervision of credit management focuses on the supervisor of the credit management function of an organisation and teaches the learner how to plan, organise, lead and control the routine activities in the department, and how to set, measure and achieve performance standards. The supervisor and the learner are also taught how to detect irregularities in the handling of debtors' accounts and cash receipts, and how to initiate and apply corrective action.

All aspects of the National Credit Act (Act 34 of 2006) have been incorporated in the principles of this book.

About the authors

Pieter and Christine Jordaan, a husband-and-wife team, are co-principals of Professional Business School, in Randburg. They have both had extensive academic training and exposure to the management and control of the Accounts Receivable function of a business. Christine has a B.A. degree in Languages and Psychology while Pieter has a B.Com degree in Financial Management. They both have Master's degrees in Business Leadership and diplomas in Credit Management, as well as a variety of other management disciplines.

The authors are Fellows of the South African and the African Institutes of Credit Management and have contributed to the curricula of the present Certificate and Diploma Courses in Credit Management offered throughout Africa.