The health services environment differs from other industries, as it deals with the wellbeing and lives of people. It is therefore imperative to understand:
This work provides a practical and up-to-date guide for health services managers who deal with personnel and who wish to create a working environment that facilitates bilateral cooperation and avoid industrial action as far as possible. It sets out current legislation that affects both employers and employees, and informs them of their rights and obligations in very clear terms, supplemented by ample practical examples and specimen documentation.
Marthie Bezuidenhout is a Professor, formerly in the Department of Advanced Nursing Sciences at Unisa, but now lectures at the Tshwane University of Technology. Her fields of interest are health services management, leadership development and labour relations. She did her doctoral research on the manager’s contribution to sound labour relations.
Christoph Garbers, BLC LLB (UP), BCom Hons (Unisa), LLM (Stell), lectures Labour Law at Stellenbosch University. He is an attorney of the High Court and consults widely on labour issues. He is a co-author of and contributor to a number of books on law and labour law. For the past 25 years he has co-presented the highly successful Certifi cate Programmes in Advanced Labour Law and Practical Labour Law, as well as Labour Arbitration Workshops, on behalf of the Centre for Business Law at Unisa. He also presents the Certifi cate Programme in Labour Dispute Resolution Practice through Stellenbosch University in association with the CCMA and the wider labour dispute resolution practice industry.
Mokgadi Matlakala is a Professor in the Department of Health Studies at Unisa, where she teaches Health Services Management, Labour Relations and Research. Her doctoral studies dealt with management of a health service unit.
Susan Potgieter was formerly a Senior Lecturer in the Department of Advanced Nursing Sciences at Unisa where she lectured health services management and labour relations. Her doctoral studies dealt with the handling of grievances. Currently she does labour consultancy.
Chapter 1 Organisational ethics
Chapter 2 The labour relationship
Chapter 3 The legislative framework
Chapter 4 Communication and employee participation in the labour relationship
Chapter 5 Recruitment and selection
Chapter 6 Terms and conditions of employment
Chapter 7 Training and development
Chapter 8 Change of status: transfers and promotion
Chapter 9 Grievances
Chapter 10 Performance standards, appraisal and reviews
Chapter 11 Discipline
Chapter 12 Retrenchment and redundancy
Chapter 13 Termination
Chapter 14 Trade unions and employers’ organisations
Chapter 15 Recognition agreements
Chapter 16 Collective bargaining
Chapter 17 Negotiation
Chapter 18 Dispute resolution
Chapter 19 Industrial action
