Globalisation, digital transformation and accelerating megatrends have made supply chains longer, more interconnected and more volatile than ever. This fourth edition recognises logistics’ rapid evolution into a strategically vital, digitally powered and experience-led capability. The text takes a systematic approach to managing the end-to-end flow of materials, information, services and finance from suppliers to end users. It integrates operational and strategic perspectives while emphasising customer experience and the growing role of reverse logistics for returns, recycling and reuse. The digital agenda is highlighted through smart logistics and digital supply chains. Risk management, resilience and sustainable design are presented as core priorities.

Contents include the following:

• Customer experience in supply chains
• Demand and order management
• The supply management process
• Inventory management
• Transport management
• Warehouse management
• Reverse logistics
• Contract logistics
• Global dimensions of logistics
• Supply chain risk management and resilience
• City logistics
• Humanitarian logistics

Terminology is clearly explained, and concepts are illustrated with practical examples and
contemporary case material. This edition is an essential text for undergraduate and graduate
programmes in supply chain management, and a practical reference for practitioners designing
resilient, efficient and customer-centric supply chains for an era of constant change.