PAOM Cover web RGB
Production and operations management
Author/s: Amadi-Echendu A, Tolmay A
Edition: 1
ISBN: 9780627043758
Pages: 520
Published: 2027
Print Recommended Retail Price: R 680.00
eBook Recommended Retail Price: N/A

Production and operations management advances operations management principles with a distinctly African perspective, combining solid theoretical foundations with practical engagement that resonates with Africa's unique socio-economic, cultural and environmental contexts. This tertiary education textbook makes quality operations management education freely accessible, adaptable, and shareable across varying socio-economic settings, reinforcing the commitment to equitable knowledge access and Africanisation of learning resources. Production and operations management integrates the United Nations Sustainable Development Goals throughout each chapter, positioning operations management not merely as a technical discipline but as a powerful tool for promoting sustainable economic growth, social equity and environmental stewardship.

Designed for active, participatory learning, each chapter concludes with assessment activities that cultivate critical reflection, problem-solving and real-world application rather than simple knowledge testing. The book features contextually grounded case studies from African industries, services and public sector environments, illustrating both global best practices and regionspecific solutions. Professional standards are articulated through South African examples, whilst Fourth Industrial Revolution technologies are explored to help readers navigate the evolving digital operations landscape. Reflecting Ubuntu philosophy and South Africa's linguistic diversity, this resource serves as both an academic foundation and catalyst for professional excellence, inspiring a new generation of contextually relevant, globally informed operations management practitioners and scholars across Africa.

1. Introduction to production: operations management and its strategic importance
2. The five performance objectives
3. Operations strategy 2.0
4. Microproductivity
5. Macroproductivity
6. Triple bottom line and corporate social responsibility
7. Process design and layout in operations management
8. Product and service design
9. Supply network design
10 Job design and work organisation
11. Planning and control in operations management
12. Capacity management, ERP and MRP
13. Forecasting
14. Inventory management
15. Supply chain management
16. Lean manufacturing and Six Sigma: principles, integration, and best practice
17. Project management
18. Quality management
19. Operations improvement strategies
20. Risk management

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